We aim to provide an excellent service, but if something goes wrong we want to know, so we can put it right.
How to complain
You can complain by:
- Email: info@cedarstoneco.co.uk
- Post: Complaints, Cedarstone Research LLC, Office 1801, Churchill Tower, Business Bay, Dubai, United Arab Emirates
- Phone: +44 (0) 20 3995 3165
Please include your name, contact details, a description of the issue and what you would like us to do to put it right.
What happens next
- We will acknowledge your complaint promptly, normally within 3 business days.
- Your complaint will be investigated by someone who was not directly involved.
- We will aim to resolve it as quickly as possible. We will send you a final written response within eight weeks of receiving it, or write to explain why we need longer and when you can expect a response.
If you are not satisfied
If you are not satisfied with our final response, you may be able to refer your complaint to an independent dispute resolution scheme. Our final response will tell you whether this applies to your complaint, how to refer it and the time limits for doing so.